Telephony fixed and mobile
Leave all your telephone calls – both landline and mobile – to one reliable partner and benefit from our affordable rates. There is no need to invest in new equipment. You only pay for the services and calls you use. As an operator we are completely technology independent. After a thorough analysis of your needs, we know exactly which connections suit you best. With concrete advice we guarantee that you get the most cost-effective solution, without compromising on quality or reliability.
Web portal via the Cloud
Imagine: one powerful web portal that has all your communication needs at hand. You can easily manage your phonebook, follow the status of your team and communicate directly via chat. From configuring your device to performing countless other tasks – everything is at your fingertips. Wherever you are, this portal travels with you, allowing you to intervene flexibly anytime and anywhere.
But that’s not all. With our solution you are always ready to accept, transfer or redirect calls, wherever you are and whenever you want. This means that you can respond quickly and efficiently, even during unexpected peak times. And in your daily workflow, our solution offers a professional and user-friendly toolbox that takes every collaboration to the next level.
APP via the cloud
Available anytime, anywhere – that is our promise. Whether you’re in the office, working from home or on the other side of the world for a project or vacation, our solution keeps you connected. Choose a fixed device on location or use our handy app on your smartphone wherever you are. The app uses available data connections such as Wi-Fi, 3G, 4G or 5G, allowing you to call free of charge via your company’s landline, even abroad. But our app offers more than just communication. With freely programmable function keys you have a range of options at your fingertips. From intercom calls to specific groups of employees to direct interaction with our cloud system, e.g. manually switching on night mode in unexpected situations. The control is completely in your hands, even on the go.
CRM via the Cloud
CRM, or Customer Relationship Management, is the key to effective relationship management. It includes managing all interactions with prospects and customers, as well as suppliers, resellers and colleagues. By using CRM software you not only improve productivity, but also collaboration within the team. Our cloud solution integrates seamlessly with more than 50 existing CRM applications – a list that grows every day. With just one click you can start a call from any application on your PC. Customer contact details are automatically displayed on incoming calls. By managing all information in one central place, knowledge is shared efficiently within the team. This not only increases customer satisfaction but also employee productivity.
Call Centre
Discover our dynamic call centre in the cloud, where the possibilities are endless. Our advanced automatic call distribution guarantees that every caller is quickly transferred to the right person, without lost calls or unnecessary waiting times. The telephone agents have real-time visibility into the queue, allowing them to respond efficiently to customer needs. This crucial information can also be displayed on large screens, so that everyone can closely monitor the situation. With dynamic allocation of calls and adjustment of queues based on skills, our solution is perfect for customer services, after-sales service, reservations, general sales and even specific tasks such as marketing campaigns. Each group has its own call number and is managed by a supervisor, who has the flexibility to adapt the groups to current circumstances, e.g. switching on multiple agents for an increased number of incoming calls or reactivating agents after their break.
Conference Bridge
A conference call offers the opportunity to communicate with several people simultaneously via telephone. Our conference bridge functionality allows you to organize remote meetings where both internal and external users can participate. You can also record the entire meeting and listen to it again later. You can schedule conference calls for specific times and durations, e.g. a meeting of up to 2 hours, or set up recurring conference calls e.g. weekly or monthly. Our conference bridge allows up to 100 users to participate in a conference call at the same time. This way you can work together effortlessly, wherever everyone is.
Video Conference Room
You can hold a meeting remotely by having everyone dial in. But sometimes such a meeting with video is more convenient. It gives an extra dimension. You see each other and can also show each other things. Everyone feels like they are part of the video meeting. Our video conference room functionality allows you to effortlessly organize remote meetings, where both internal and external participants can participate. Easily send email invitations with built-in links to the video conference room, and see multiple users simultaneously in the web portal. Whether you’re on a Mac or Windows computer, our solution seamlessly supports video conferencing for groups of just two users.
Desktop Sharing
With our cloud solution you can share your desktop during a video meeting and thus visually support your input. Whether you present presentations, share documents or support a remote colleague, desktop sharing enriches every meeting. Real-time sharing of information allows you to work more efficiently and provide immediate feedback. Our desktop sharing feature works seamlessly on both Mac and Windows computers, allowing everyone to enjoy enhanced collaboration wherever you are.
