Call Centre

Discover our dynamic call centre in the cloud, where the possibilities are endless. Our advanced automatic call distribution guarantees that every caller is quickly transferred to the right person, without lost calls or unnecessary waiting times. The telephone agents have real-time visibility into the queue, allowing them to respond efficiently to customer needs. This crucial information can also be displayed on large screens, so that everyone can closely monitor the situation.

With dynamic allocation of calls and adjustment of queues based on skills, our solution is perfect for customer services, after-sales service, reservations, general sales and even specific tasks such as marketing campaigns. Each group has its own call number and is managed by a supervisor, who has the flexibility to adapt the groups to current circumstances, e.g. switching on multiple agents for an increased number of incoming calls or reactivating agents after their break.

Our statistics feature provides detailed insights into incoming calls based on days, weeks, months or years. This allows you to plan your staff in a targeted manner and evaluate the effectiveness of specific actions. And best of all? Our solution is perfectly suited for agents who work from home or are on the road, making flexible working never easier.